Cookie Policy
Last Updated: December 2025
Quick Summary: We use cookies and similar technologies to make our website work properly, understand how you use our services, and improve your experience. You have control over non-essential cookies.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, phone, or tablet) when you visit a website. They help websites remember your preferences, understand how you use the site, and provide a better user experience.
Similar technologies include:
- Local Storage: Similar to cookies but can store more data
- Session Storage: Temporary storage that's cleared when you close your browser
- Pixels/Web Beacons: Tiny images that track website visits
- Device Fingerprinting: Collecting device characteristics for identification
2. How We Use Cookies
2.1 Essential Cookies (Always Active)
These cookies are necessary for our website to function and cannot be disabled. They enable:
- Authentication: Keeping you logged in between pages
- Security: Protecting against fraud and malicious attacks
- Preferences: Remembering your language and region settings
- Session Management: Maintaining your session as you navigate
| Cookie Name |
Purpose |
Duration |
| session_id |
Maintains your login session |
Session |
| auth_token |
Authenticates your account |
7 days |
| csrf_token |
Protects against cross-site attacks |
Session |
| cookieConsent |
Remembers your cookie preferences |
1 year |
2.2 Analytics Cookies (Optional)
These cookies help us understand how visitors use our website so we can improve it. They collect anonymous information about:
- Pages visited and time spent
- Links clicked and features used
- Browser type and device information
- Geographic location (country/city level)
- Traffic sources (how you found our site)
Analytics Services We May Use:
- Google Analytics: Website traffic analysis (anonymized IP addresses)
- Plausible/Fathom: Privacy-friendly analytics alternatives
| Cookie Name |
Purpose |
Duration |
| _ga |
Google Analytics - Distinguishes users |
2 years |
| _gid |
Google Analytics - Distinguishes users |
24 hours |
| _gat |
Google Analytics - Throttles requests |
1 minute |
2.3 Functional Cookies (Optional)
These cookies enhance your experience by remembering your preferences:
- Display preferences (dark mode, text size)
- Form data to prevent re-entering information
- Video player settings
- Chat widget state
| Cookie Name |
Purpose |
Duration |
| theme_preference |
Remembers dark/light mode choice |
1 year |
| language |
Stores language preference |
1 year |
2.4 Marketing Cookies (Optional - Not Currently Used)
We do not currently use marketing or advertising cookies. If we decide to use them in the future, we will:
- Update this policy and notify you
- Request your explicit consent
- Provide clear opt-out options
Marketing cookies would potentially include:
- Retargeting pixels (Facebook, Google Ads)
- Conversion tracking
- Affiliate tracking
3. Third-Party Cookies
3.1 Payment Processing (Stripe)
When you make a payment, Stripe sets cookies to:
- Process your transaction securely
- Detect and prevent fraud
- Remember your payment method (if you choose)
For details, see Stripe's Privacy Policy.
3.2 Content Delivery Networks (CDNs)
We may use CDNs to deliver website content faster. These may set performance cookies.
3.3 Support and Chat Tools
If we implement customer support chat widgets, they may set cookies to remember your conversation and preferences.
4. Mobile Applications
4.1 Revalidator App
Our mobile applications (Revalidator, OrderEase, StockEase) do not use traditional cookies but may use similar technologies:
- Local Storage: Stores your CPD logs, settings, and data on your device
- Authentication Tokens: Securely maintains your login session
- Analytics SDKs: Collects anonymous usage data (only if you consent)
4.2 Mobile Identifiers
Mobile apps may access:
- Device ID for crash reporting and analytics
- Push notification tokens (with your permission)
5. Your Cookie Choices
5.1 Cookie Banner
When you first visit our website, you'll see a cookie banner where you can:
- Accept all cookies
- Decline non-essential cookies
- Customize your preferences
5.2 Browser Settings
You can control cookies through your browser settings:
- Block All Cookies: Prevents all cookies (may break website functionality)
- Block Third-Party Cookies: Allows first-party cookies only
- Delete Cookies: Removes existing cookies
- Incognito/Private Mode: Doesn't save cookies after you close the browser
Browser-Specific Instructions:
5.3 Opt-Out Tools
5.4 Mobile App Settings
In our mobile apps, you can control data collection through:
- In-app privacy settings
- Device permissions (Settings > Apps > Revalidator > Permissions)
- Ad tracking settings (iOS: Settings > Privacy > Tracking; Android: Settings > Google > Ads)
6. Cookie Duration
6.1 Session Cookies
Temporary cookies deleted when you close your browser. Used for essential functions like maintaining your login.
6.2 Persistent Cookies
Remain on your device for a set period (from hours to years). Used to remember preferences and analytics.
6.3 Our Cookie Retention
- Essential Cookies: Session to 7 days
- Preference Cookies: Up to 1 year
- Analytics Cookies: Up to 2 years
7. Updates to This Policy
We may update this Cookie Policy to reflect:
- Changes in cookie usage
- New technologies
- Legal requirements
We'll notify you of significant changes via:
- Updated "Last Updated" date
- Website banner
- Email notification (for major changes)
8. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect data from children via cookies or any other means.
9. International Users
Our primary audience is in the United Kingdom, but users from other countries may access our website. Cookie laws vary by jurisdiction:
- UK/EEA: We comply with PECR (Privacy and Electronic Communications Regulations) and GDPR
- California: We honor CCPA rights regarding tracking technologies
- Other Regions: We follow applicable local laws
10. Contact Us
Questions about our use of cookies? Contact us:
11. Related Policies
For comprehensive information about how we handle your data, please review:
Your Consent: By clicking "Accept" on our cookie banner or continuing to use our website without changing your cookie settings, you consent to our use of cookies as described in this policy.